Data Privacy Policy
We explain how we collect, use and protect personal information on this site. This Privacy Policy sets out what data we gather when you register, deposit, play or contact support, how that information is processed, and the choices available to you. It covers personal, technical and transactional data, cookies and tracking, data sharing with service providers, and your rights to access, correct or remove your information. Read this policy to understand data handling and how to contact us about privacy matters.
Types of data we collect
Personal data
Name, date of birth, contact details, identity documents for verification, and any information you provide to support or account forms. Personal data is used for account setup, verification and withdrawals.
Technical data
IP address, device identifiers, browser and operating system details, session logs and game interaction data. Technical data helps with security, troubleshooting and platform performance.
Transactional data
Deposit and withdrawal records, payment method details, currency, bet and win history, bonus activity and wagering records. Transactional data is kept for accounting, fraud prevention and regulatory checks.
How information is used
Account management, identity checks and KYC. Processing deposits and withdrawals. Fraud detection and security monitoring. Payment reconciliation and tax or regulatory reporting where required. Improving platform features and responding to support requests. Conducting risk assessments and enforcing Terms and Conditions.
Data protection and security
We use encryption in transit and at rest and industry-standard access controls. Transport layer security such as TLS 1.3 is applied for connections. Access to personal data is restricted to authorised personnel and service partners. Regular backups and technical safeguards are in place to reduce unauthorised access. Any security incident will be managed in line with applicable data-protection obligations.
Cookies and tracking technologies
Cookies and similar tools are used to enable login sessions, remember preferences, analyse site usage and deliver basic functionality. Third-party analytics and advertising tags may collect anonymised usage data. You can manage cookie preferences in your browser or via the site cookie banner where available.
User rights
You have the right to request access to your personal data, correct inaccuracies, object to processing where applicable, request restriction or request deletion of data subject to legal or operational retention requirements. To exercise rights contact our support team. We will verify identity before fulfilling any access or deletion requests.
Data sharing and third parties
We share data with payment processors, identity-verification and fraud-prevention providers, game suppliers, analytics vendors and where required by law or legal process. Third parties process data under contract and are permitted to use it only to provide contracted services. We do not sell personal data to third parties.
Data retention and international transfers
Data is retained for as long as needed for account operation, legal and regulatory requirements, or dispute resolution. Personal information may be stored or processed in locations outside New Zealand. Appropriate safeguards are applied to protect data when transferred internationally.
Updates to this policy
Policy updates will be posted on this page with an effective date. Continued use of the site after changes indicates acceptance. Check this page for the latest version and contact support for questions about any update.